{"id":2118,"date":"2025-06-06T16:26:27","date_gmt":"2025-06-06T15:26:27","guid":{"rendered":"https:\/\/radiancemag.co.uk\/?p=2118"},"modified":"2025-06-06T16:26:34","modified_gmt":"2025-06-06T15:26:34","slug":"when-sht-hits-the-fan-you-can-either-give-up-or-you-can-pivot-inkey-lists-colette-on-resilience-and-founding-a-worldwide-success","status":"publish","type":"post","link":"https:\/\/jusmedia.co.uk\/radiancemag\/2025\/06\/06\/when-sht-hits-the-fan-you-can-either-give-up-or-you-can-pivot-inkey-lists-colette-on-resilience-and-founding-a-worldwide-success\/","title":{"rendered":"\u2018When sh*t hits the fan, you can either give up, or you can pivot.\u2019 Inkey List\u2019s Colette on resilience and founding a worldwide success"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>If you\u2019re a product fanatic or even a newcomer to skincare, you\u2019ll have heard of The Inkey List. From their start up in 2018, success came quite literally, overnight, to Colette Laxton and Mark Curry. But it wasn\u2019t an easy journey to get to this point. We spoke to Colette about the rollercoaster journey of starting a business, and more importantly, how to stay resilient when times get tough.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When Colette Laxton and Mark Curry founded the skincare brand \u2018The Inkey List\u2019 in 2018, they had no idea the journey and the ups and downs that lay ahead of them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In an exclusive interview with Radiance, Colette speaks about their close call with running out of money, low retail orders and how COVID turned out to be a blessing rather than a disaster before their rapid rise to success.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Colette and Mark, now married, met at Boots and she had worked in the beauty industry for a while and had a difficult experience with acne in the past.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI suffered terrible acne as a teenager, and the options were just so bad when I was young.\u201d She says. \u201cWe were using alcohol wipes and doctors&#8217; suggestions that would help the <a href=\"https:\/\/radiancemag.co.uk\/2025\/04\/30\/lets-talk-about-acne-a-teenage-nightmare\/\">acne<\/a>, but then cause my skin to peel off, it was absolutely disgusting.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI understood the emotion of skin and skincare and the power of finding something that works.\u201d&nbsp;<\/p>\n\n\n\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/DKPsHSysqQC\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:540px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/DKPsHSysqQC\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div><\/div><\/a><p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/DKPsHSysqQC\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\">A post shared by The INKEY List (@theinkeylist)<\/a><\/p><\/div><\/blockquote>\n<script async src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n\n\n\n<p class=\"wp-block-paragraph\">In 2018 there was a surge in sensationalist and misleading advertising, with many brands trying to sell \u2018magic remedies\u2019.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAt that time on websites, you didn&#8217;t even have ingredients lists. Only seven years ago, you would buy something and not know what was in it. Lot\u2019s of consumers realised and would go to places like Reddit to ask for help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThey would say \u2018I need help and what&#8217;s going on with my skin and no one&#8217;s kind of helping me and brands are just selling me sh*t\u2019, \u201cshe says.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This was the key gap in the market that Colette and Mark took advantage of.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhat about if we were in the middle, saying this is the product?\u201d She says. \u201dIt wasn&#8217;t, let&#8217;s launch a hyaluronic acid or let&#8217;s launch an ingredient brand. It was like, we have a why, and our why is: we want to spread the beauty of knowledge to the world and help people get to the right decisions on their skin.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The unique name \u2018The Inkey List\u2019 came from an ingenious yet simple idea. Every product has a long complicated list of scientific names, this is called an INCI list, International Nomenclature for Cosmetic Information.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She says: \u201cWe took that INCI list, which only chemists understand and created the INKEY list to make it simple.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Read more: <\/strong><a href=\"https:\/\/radiancemag.co.uk\/2025\/06\/05\/me-again-binding-hair-loss-with-glamour\/\">&#8216;Me Again&#8217;: binding hair loss with glamour &#8211; Radiance<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the couple went through a lot of names before reaching this conclusion.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI liked the idea of basing it off a list of ingredients, like a dinner, to make it simple. So for example, instead of a spice rack, a beauty rack. Until we realised that although we&#8217;re a UK brand, we wanted this to be a global brand. And in America, the word rack is boobs.\u201d\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their recognizable and clean logo was created so that it could appeal to all audiences, although they have faced some difficulties with it not fitting the \u2018pretty, pink, cool\u2019 trends out there.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI designed it on PowerPoint.\u201d She laughs. \u201cIt was really important for me to tell the audience what Inkey\u2019s role was. I wanted it to be black and white, which is no bullsh*t. We say it as it is. I just wanted the information to do the talking.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She says: \u201cI love it when I hear people say, your salicylic acid cleanser in the shower and my son uses it and I use it. That&#8217;s exactly it. It&#8217;s got to be on someone&#8217;s bathroom shelf so anybody feels okay picking it up.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Colette and Mark launched the business a year before the brand, and like most things, it wasn\u2019t a smooth ride.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWith businesses you have to realise most things fail. You can have the right product at the wrong time. You can have the right product at the right time with the wrong design. There&#8217;s so many variables of why something will work or why it doesn&#8217;t,\u201d she says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The couple searched for a product with a gap in the market and a channel (a platform to sell) and then began the hardest step of starting a business-&nbsp; pitching and searching for investment.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe hardest thing is getting people to believe in you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe were normal people. We had no money. It actually got quite desperate. We literally had pitched to three or four different people and we were like, Mark had \u00a310 in his bank and was like, I&#8217;m going to have to go and get a job next week. This is just not feasible anymore, \u201d she says.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201c We nearly went bankrupt three times.\u201d<\/p>\n\n\n\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/reel\/Crnvdncof-M\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:540px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/reel\/Crnvdncof-M\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div><\/div><\/a><p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/reel\/Crnvdncof-M\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\">A post shared by Colette Laxton (@colette.theinkeylist)<\/a><\/p><\/div><\/blockquote>\n<script async src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n\n\n\n<p class=\"wp-block-paragraph\">They started off with a bathing brand which reached many big retailers like Anthropologie, Urban Outfitters and Topshop. To the naked eye this may seem like a breaking point, but the reality was harder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt was in all these really cool places. We thought we had hit this with this bathing brand, but they were ordering ten units.\u201d She says. \u201cSo perceptually everyone was like, oh my god, your brand&#8217;s killing it. But we needed to get something that we were going to actually be able to scale properly. We had the product, we had the retailers, but it just wasn\u2019t paying back.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their other brands might have been slow burners but The Inkey List was an overnight sensation. The couple attended a trade show and received a lot of excitement from lots of buyers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe&#8217;d had 18 months of hell, nearly going bankrupt, brands that weren&#8217;t really working, and it was like, boom.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They launched exclusively with a brand called FeelUnique, now owned by Sephora,\u00a0 because another retailer cancelled their order at the last minute.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;\u201cOn day one, we had 15 pieces of press coverage. I am talking Vogue, I am talking Harper&#8217;s Bazaar. It was wild. it blew up.\u201d she says.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Read more: <\/strong><a href=\"https:\/\/radiancemag.co.uk\/2025\/06\/02\/flare-ups-flaky-skin-we-dont-mind-getyourskinout\/\">Flare ups? Flaky skin? We don&#8217;t mind &#8211; #GetYourSkinOut &#8211; Radiance<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The following year was what could only be described as a whirlwind and The Inkey List grew at an incredible pace. They launched in September 2018 and by April 2019 they launched in Sephora.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt was only 10 of us and we had no idea what we were doing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSephora were like, you need a field team in the US to go out into stores, you need reviews on every product. And I was like, how do you get a review? It was honestly just insanity. So the first year was just bonkers,\u201d she says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sephora put Inkey on their \u2018trending wall\u2019 when they first launched, normally brands stay on that wall for a couple of years. But after six months, they offered Inkey their own home bay. It would cost hundreds of thousands of pounds.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe thought, let&#8217;s do it. We managed to cobble together the money to do it.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, March 2020 approaches. Anyone reading this is old enough to know what happened in that timeline.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cTwo days later, lockdown. Every Sephora shop closed. We were like, we&#8217;re f*cked. It&#8217;s game over,\u201d she says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The world went quiet, but not for Inkey. For them, this meant the marketing world went quiet too, which opened up a huge array of opportunities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhen shit hits the fan, you can either give up, or you can pivot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAnd what I will say is Mark and I are expert pivoters, actually, we&#8217;re actually better in a crisis. Weirdly. When things are going well, we kind of things tend to go to shit,\u201d she says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Previously, Inkey did not have their own website. They launched their own website, they were one of the first brands to create a \u2018full recipe builder\u2019 which tells you your skin type online and they did Instagram live every Monday during lockdown to help people and chat about skincare.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During this time, advertising prices plummeted.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt was the only time we could afford to buy advertising as no big brands were advertising because no one knew what the f*ck was going on. So we doubled down. This grew our brand awareness.\u201d She says. \u201c How can you win in this situation where everyone else is panicking? You have to pivot and be agile.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Inkey List has hit 100 million revenue now and currently has over 120 staff. However, Colette doesn\u2019t want to fall into the corporate ways of a typical \u2018big brand\u2019.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe scale of the business blows my mind every day. But what I will say is never, no matter where you get to, never act like a big brand. I have no interest in that whatsoever.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Have you seen \u2018sober raves\u2019 on social media? Well, Inkey has jumped on that bandwagon. They held an event yesterday to celebrate the release of their new product.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They negotiated with a small bakery in Notting Hill and&nbsp; invited customers and influencers and just had a rave.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@colette.laxton\/video\/7512801507679440150\" data-video-id=\"7512801507679440150\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@colette.laxton\" href=\"https:\/\/www.tiktok.com\/@colette.laxton?refer=embed\">@colette.laxton<\/a> <p>milk &#038; mayhem was SO MUCH FUN! had the best time with the INKEY community as always \ud83e\udd70 <a title=\"theinkeylist\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/theinkeylist?refer=embed\">#theinkeylist<\/a> <a title=\"inkey\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/inkey?refer=embed\">#inkey<\/a> <a title=\"founder\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/founder?refer=embed\">#founder<\/a> <a title=\"founderstory\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/founderstory?refer=embed\">#founderstory<\/a> <a title=\"milkycleanser\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/milkycleanser?refer=embed\">#milkycleanser<\/a> <\/p> <a target=\"_blank\" title=\"\u266c original sound - Colette Laxton\" href=\"https:\/\/www.tiktok.com\/music\/original-sound-7512801488956263170?refer=embed\">\u266c original sound &#8211; Colette Laxton<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe&#8217;ve made a couple of mistakes where we&#8217;ve done things like big pop-ups that cost like five hundred grand. And I&#8217;m like, that&#8217;s just not us.\u201d She says. \u201cI want to be where the people are,\u00a0that\u2019s when I\u2019m happiest.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Despite the success, Colette says she doesn&#8217;t feel real sometimes even now.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI&#8217;ve suffered imposter syndrome my entire life and even to this day, I don&#8217;t actually feel like I should be here and when I&#8217;m in rooms with my investors, I feel like the stupid one and when I&#8217;m asked to be on a panel at some sort of event, I&#8217;m like why the hell have you asked me? I think I am kind of proof that anybody can win and anybody can do whatever they dream about.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although the brand is now successful worldwide, Colette reflects on how far she\u2019s come from a girl suffering with acne when she was younger.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI don&#8217;t think I could have ever fathomed being here. I was just this normal girl from a little village in Nottingham.\u201d She said, \u201cI think I would be proud of the fact that I was offering people a solution because it was so sh*t (for me as a teen), I didn&#8217;t know what to do when there were no products out there. The fact that I&#8217;m able to not only offer people the right products now, but I&#8217;m here to help them because the doctors weren&#8217;t helping, I would be proud.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re a product fanatic or even a newcomer to skincare, you\u2019ll have heard of The Inkey List. From their start up in 2018, success came quite literally, overnight, to Colette Laxton and Mark Curry. But it wasn\u2019t an easy journey to get to this point. We spoke to Colette about the rollercoaster journey of [&hellip;]<\/p>\n","protected":false},"author":166,"featured_media":2119,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[24,1,30,91],"tags":[188,96,70,66,97,224],"class_list":["post-2118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-blog","category-top-story","category-your-stories-top-story-1","category-your-stories-carousel-2","tag-products","tag-skin","tag-skin-health","tag-skincare","tag-skincare-routine","tag-the-inkey-list"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u2018When sh*t hits the fan, you can either give up, or you can pivot.\u2019 Inkey List\u2019s Colette on resilience and founding a worldwide success - Radiance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jusmedia.co.uk\/radiancemag\/2025\/06\/06\/when-sht-hits-the-fan-you-can-either-give-up-or-you-can-pivot-inkey-lists-colette-on-resilience-and-founding-a-worldwide-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2018When sh*t hits the fan, you can either give up, or you can pivot.\u2019 Inkey List\u2019s Colette on resilience and founding a worldwide success - Radiance\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re a product fanatic or even a newcomer to skincare, you\u2019ll have heard of The Inkey List. From their start up in 2018, success came quite literally, overnight, to Colette Laxton and Mark Curry. But it wasn\u2019t an easy journey to get to this point. 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