{"id":5773,"date":"2026-10-20T16:21:20","date_gmt":"2026-10-20T15:21:20","guid":{"rendered":"https:\/\/jusmedia.co.uk\/360wire\/?p=5773"},"modified":"2026-10-20T16:21:22","modified_gmt":"2026-10-20T15:21:22","slug":"increase-in-sheffield-adult-social-care-complains-could-be-due-to-ai-council-says","status":"publish","type":"post","link":"https:\/\/jusmedia.co.uk\/360wire\/2026\/10\/20\/increase-in-sheffield-adult-social-care-complains-could-be-due-to-ai-council-says\/","title":{"rendered":"Increase in Sheffield adult social care complains could be due to AI, Council says"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Sheffield City Council have said that a 79% increase in adult social care complains could be due to AI, as data reveals 317 new complaints were submitted during 2025\/26.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Common complaints cited delays, staff conduct and quality of care. The 79% increase is compared to last year, which saw 177 complaints logged in 2024\/25.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Council report says that AI availibilty, making it easier for people to produce detailed complaints and requests, could be a leading factor in the increase. They also say that increased awareness of &#8220;right to complain&#8221; could also be attributed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The report shows an improvement of 11 days in average response times to complaints, with the current being 40 days. They also recorded 22 compliments in the 2025\/26 year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The council have reassured that the number of complaints do not reflect a lower quality standard of services. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The complaints report will be discussed tomorrow by the adult health and social care policy committee meeting tomorrow, 21 October.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common complaints cited delays, staff conduct and quality of care.<\/p>\n","protected":false},"author":419,"featured_media":5775,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[580,588],"tags":[597,601],"class_list":["post-5773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-news-sheffield","tag-sheffield","tag-south-yorkshire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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