The East Riding of Yorkshire region has been rated ‘inadequate’ in the Care Quality Commission (CQC) Local authority report.

This means the local care services overseen by the council are not good enough.

Hull City Council were rated as ‘requires improvement’, and have responded to this by reaffirming its commitment to high quality adult social care services.

Tracy Meyerhoff, Hull City Council’s Executive Director for Adult Social Care and Health said: “We fully accept the findings of the Care Quality Commission’s assessment.

“Including that some residents have waited too long for assessments and reviews, and that we need to do more to support people to live healthier lives.”

In the report, it states that there were some delays for assessments, reviews, and equipment assessments, including sensory support.

Whilst people waited, their needs might have escalated, meaning some experienced crisis, risking their wellbeing.

However, it also stated that carers in the area received services that did account for their needs, understood the challenges they faced and supported them to care for their loved ones.

Mrs Meyerhoff added: “We are absolutely focused on ensuring that every resident who needs care or support can access it in a timely and fair way.

“We are committed to ensuring people have choice and control over the support they receive, so it’s tailored to their individual needs, preferences, and aspirations, and truly reflects what matters most to people. 

“Our goal is to deliver adult social care services that people in Hull can have complete confidence in – and we will continue to report openly on our progress as we make these improvements.”

The report highlighted that some positive arrangements were put in place in the East Riding of Yorkshire to support young people to transition from children’s to adult’s services and was generally supporting people at a higher risk.

But, it also pointed out that there were delays to timely enquiries for people at a lower risk. It’s noted that this was due to a lack of capacity within local authority teams.

Councillor Linda Chambers, portfolio holder for adult services and public health in Hull, said:  “I am pleased that the report highlights improvements to support carers and that there are no delays to carers assessments.

“I am assured to see that the implementation of our Hull Autism strategy is already focussed on improving lives for neurodivergent people within the city.

 “There is more work to do to ensure everyone is having a good experience and I am confident that we have the dedicated workforce to deliver the necessary improvements.”

Hull City Council have focused on service improvement in recent months, including undertaking an ADASS Adult Social Care focussed Peer Challenge.

They’re also continuing to monitor and assess their delivery against national standards through the ASCOF (Adult Social Care Outcomes Framework) measures, both of which present a more positive assessment of the Council’s overall performance.